Dealer Terms

About these terms

Swapt is run by ROCKETECH PTE. LTD. (“Swapt”, “we”, “us”), a Singapore company, UEN 201703811W. Our registered address is 387 Joo Chiat Road, #02-11, 427623, Singapore. Our mailing address is 57 Spadina Ave., Toronto, ON M5V 0T9.

You agree to these terms and to our Privacy Policy when you create a dealer account, add credits, make an offer or take a seller’s contact from us on any channel. The person who does so confirms they have authority to bind the dealership. These terms are for businesses, not consumers.

Your registration

You confirm that your dealership is registered with the Ontario Motor Vehicle Industry Council (OMVIC) under the Motor Vehicle Dealers Act, 2002, and that the OMVIC number you gave us is yours and is current. Tell us right away if your registration lapses or is suspended or revoked.

We do not verify your registration. We confirm your phone number with a one-time code, and we rely on your confirmation for the rest. We do not review a dealership before it can use Swapt, but we can hold a new account until we have looked at it.

What you can see

Once your phone is confirmed, you can see cars. You cannot see a seller’s contact until you get it in one of the ways below.

Car details come from the seller and from lookup services. We do not check them, and we do not promise they are right. Inspect the car and make your own checks before you buy.

Credits

• 1 credit is CAD $1. Your dealership has one balance, shared across its linked accounts.
• You can add any whole-dollar amount from $100 to $50,000 by card. Payments are processed by Stripe and charged in Canadian dollars by ROCKETECH PTE. LTD.
• Credits and bonus credits have no cash value. You cannot withdraw them, transfer them or turn them back into money.
• Credits are not refundable, including when an account is suspended or closed. Bonus credits can never be converted.
• Credits do not expire while your account is open.
• We do not add tax to top-ups: the amount charged equals the credits you get. You are responsible for your own tax treatment of what you pay us.

First top-up bonus

Your first paid top-up is doubled, with a bonus of up to 1,000 credits. Pay $100 and get 200 credits. Pay $2,000 and get 3,000 credits. Later top-ups have no bonus.

The bonus applies once per dealership. There is no bonus if your dealership has already paid for credits, if the same card has already earned a bonus, or if another dealership with the same OMVIC number has already had one. Free credits from us do not count against you.

Refunds, chargebacks and corrections

If a payment is refunded, reversed or disputed, we can remove the credits it paid for and any bonus it earned. If those credits are already spent, you still owe us for the contacts you received. We can also correct mistakes in your balance. Your credits page shows your history.

Getting a seller’s contact

You pay for access to a seller’s contact. You are not buying a car, and a contact is not a promise of a sale. Other dealerships may get the same contact. There is no refund if a seller does not answer, has already sold or decides not to sell.

There are three ways to get a contact. Car feed dealerships come first, and all three share a limited number of places on each car.

Offers

• You offer a whole number of credits for a seller’s contact, at least 1. We hold those credits from the moment you make the offer. Held credits stay on your balance, but you cannot use them for anything else.
• You can raise an offer as often as you like until offers close. You cannot lower or withdraw it. We ask you to confirm before each offer and each raise.
• When offers close, the highest offers get the contact, as far as places remain. On a tie, the dealership that set its amount first goes first. If you get the contact, the amount of your offer is charged.
• If you do not get the contact, your held credits come back in full. They also come back if the car is withdrawn, cancelled or relisted.
• Offers are sealed. We do not tell you how many dealerships can get a contact, how many offered, where you stand or what anyone else offered.

When offers close

Offers normally close 24 hours after a car goes live. If there are no offers by then, the car stays open until 7 days after it went live, and the first offer after that moves the close to 24 hours later. A car closes early if every place fills or the seller withdraws it. We can also close, extend or relist a car, or release an offer. Making an offer creates no contract about how we run this process beyond what these terms say, and we can change the process.

Buy now

When the button shows on a car, you can pay the price it shows and get the contact right away. The price can change. Any open offer of yours on that car is released first. We check that a place is still left when you buy, after car feed dealerships have had their turn.

Car feed

The car feed is for dealers taking 50+ cars a week. Matching cars reach you first and automatically, with no offers to place. You ask for it, we agree your filters and price on a call, and we turn it on. We do not promise any number of cars.

A matching car is charged to your credits as soon as it goes out to dealers, and you get the contact at once. If your credits do not cover the price, or you have reached a weekly limit we agreed, you skip that car and pay nothing for it. If more feed dealerships match than there are places, the higher price goes first, then the dealership with fewer cars that week, then the earliest subscription.

Limits

You cannot pay twice for the same contact. You cannot get the contact for a car your own dealership’s people listed. A charge stands even if the seller later withdraws the car.

Using a seller’s contact

A seller gave us their details so that dealerships could talk to them about one car. From the moment you get a contact, you are responsible for how you handle it. You agree to:

• Use it only to contact that seller about that car.
• Never resell it, share it, add it to a marketing list or use it for any other product or service.
• Stop contacting a seller who asks you to stop.
• Follow Canada’s privacy law (PIPEDA), Canada’s Anti-Spam Legislation (CASL) for any text or email you send, and the rules that apply to you under the Motor Vehicle Dealers Act, 2002 and OMVIC.
• Keep it secure, and delete it when you no longer need it for that car.
• Treat the seller honestly, and not suggest that Swapt recommends you or stands behind your dealership.

You also agree not to copy or republish sellers’ photos or car details beyond what you need to decide on a car.

Buying the car

Any purchase is between you and the seller. You agree the price, payment, pickup and paperwork with them, and you pay them directly. Swapt does not receive or hold sale money and is not a party to the sale. You are responsible for the paperwork, for lien checks and for following the law that applies to buying from a private seller.

Making offers independently

You set every offer on your own. You do not discuss or agree with another dealership whether to make an offer, how much to offer or who should get a car or a contact. Agreeing these things can be an offence under Canada’s Competition Act. If we suspect it, we can suspend your account and report it.

Cars sold by dollar offers

Some cars follow an older process, where dealers offer dollars for the car and the seller decides on the highest offer. The car page shows which process applies. On those cars, the dealership whose offer is accepted pays Swapt a success fee of $300, HST included, and pays the seller directly. Credits do not apply to them.

Notices from us

We send you cars and account notices by email, by text if you choose, and by Telegram or WhatsApp if you use them. You can stop email with the unsubscribe link. If you do, you may miss new cars and the notice of a contact you paid for. The contact stays available in your account.

Suspending or closing an account

We can suspend or close your account at any time, without notice, including if your registration is in doubt, a seller complains, a payment is reversed or we think you have broken these terms. We can then release or cancel your open offers and stop sending you cars. Credits are not refunded when this happens.

You can stop using Swapt at any time. To close your account, email admin@swapt.ca.

Limits on our responsibility

We provide Swapt as it is and as available. We do not promise that it will always work, that any car will be available, or that any seller will answer or sell.

To the extent the law allows, we are not responsible for what a seller says or does, for a sale or the lack of one, or for indirect or consequential losses. To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim.

You will cover our losses and claims against us that come from your use of a seller’s contact, your dealings with a seller, or a false statement about your registration.

Changes to these terms

We can change these terms, the credit rules and our prices. We post the new terms here with a new date and version. If you keep using Swapt after that, the new terms apply to you.

Which law applies

The laws of Ontario and the federal laws of Canada that apply there govern these terms. The courts of Ontario decide any dispute.

Contact us

ROCKETECH PTE. LTD., UEN 201703811W, 387 Joo Chiat Road, #02-11, 427623, Singapore. Mailing address: 57 Spadina Ave., Toronto, ON M5V 0T9. Email admin@swapt.ca.